Returns & Exchanges

Need to Make a Return?

Include your order number and tell us which product you would like to return. We will reply with return instructions and the correct return address.

Please do not send products back without identifying the order and customer, as this may delay your refund.

Your 14-Day Right of Withdrawal

If you are a consumer shopping online, you normally have the right to withdraw from your purchase without giving a reason.

You must notify us within 14 days, counted from the day after you, or a person appointed by you, receives the product.

After notifying us, you must send the product back within 14 days. A clear message submitted through our Contact page is sufficient. Please retain your shipping receipt until the return has been completed.

The right of withdrawal does not apply where an exception under mandatory consumer law applies, including products made to a customer’s individual specifications.

Return Condition

You may inspect a product in the same way you reasonably could in a physical store.

Return the product complete, clean and securely packaged, preferably with its original packaging and any included parts.

You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and function. This does not affect your right to open the parcel and reasonably inspect the product.

Return Shipping

When exercising the right of withdrawal, you are responsible for arranging and paying for return shipping.

We recommend using a tracked service, as you remain responsible for the parcel until it reaches us.

If the product is defective, damaged on arrival or incorrect, contact us before returning it. When a return is accepted as a valid complaint, UltimaPeak will cover the necessary return shipping cost or provide another suitable solution.

Refunds

When you validly withdraw from the entire order, we will refund the amount paid for the returned products and the cost of our least expensive standard outbound delivery option.

Extra delivery costs resulting from your choice of a more expensive delivery method are not refundable.

Refunds are made to the original payment method. We will process the refund without undue delay and no later than 14 days after receiving your withdrawal notice.

We may wait until the products have been returned or you provide evidence that they have been sent back, whichever occurs first.

Your bank or payment provider may need additional time to display the refund in your account.

Exchanges

The fastest way to change a product, size or colour is normally to return the original product and place a new order.

Incorrect, Damaged or Defective Products

Please inspect your order when it arrives.

If a product is incorrect, damaged or appears defective, contact us as soon as possible through our Support page.

Include your order number, a description of the issue and clear photographs where possible.

For consumers, the right to complain about an original defect exists independently of the right of withdrawal and any voluntary warranty.

Under Swedish consumer law, original defects may be reported for at least three years from purchase. Mandatory consumer protection in your country may provide additional rights.

Purchases From a Retailer

If you purchased your product from an UltimaPeak retailer or another marketplace seller, please contact the seller that processed your payment regarding a return or refund.

For a manufacturing defect, you may also contact us for guidance.

Uncollected or Refused Parcels

Not collecting or accepting a parcel does not by itself constitute a valid withdrawal notice. Please contact us if you want to cancel or return an order.

Actual shipping, return, customs or carrier costs caused by an uncollected or refused shipment may be deducted from the refund where permitted by law.

Price Changes

Prices, promotions and limited-time offers may change. We do not apply discounts retroactively to completed orders.

This does not limit your statutory rights.