Shipping Policy

Where We Ship

UltimaPeak currently ships to Sweden, countries within the European Union, Norway and the United States. Available shipping options and prices are displayed at checkout based on your delivery address and the contents of your order.

Order Processing

In-stock orders are normally prepared and dispatched within 1–3 business days. Business days are Monday to Friday, excluding Swedish public holidays.

During launches, holidays or periods of unusually high demand, processing may take a little longer. Pre-order and made-to-order products follow the estimated dispatch date shown on the product page or in your order confirmation.

If your order contains products with different availability dates, the complete order will normally ship when all items are ready unless we agree otherwise.

Estimated Delivery Times

Estimated delivery times after dispatch are:

Sweden: 2–5 business days
European Union: 4–7 business days
Norway and the United States: 5–15 business days

Delivery times are estimates and may be affected by customs processing, local carriers, public holidays or other circumstances beyond our control.

Remote destinations, customs processing, local holidays and circumstances outside our control may add extra time.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, parcel size, weight and available delivery method.

Any free-shipping offer will be shown on the website or at checkout and applies only under the terms stated with that offer.

Tracking

When tracking is available, you will receive a shipping confirmation with a tracking link after your order has been dispatched.

It can take up to 24 hours for the carrier’s tracking information to update.

VAT, Customs Duties and Import Charges

Orders delivered within the European Union are not subject to import duties between EU member states. Applicable VAT is shown and collected through the checkout.

Orders delivered outside the European Union may be subject to local import duties, taxes, brokerage fees or other charges. If these charges are not expressly shown and collected at checkout, they are the recipient’s responsibility.

UltimaPeak cannot predict or control charges imposed by authorities or carriers in the destination country.

If a shipment is refused or left uncollected because import charges were not paid, any actual return shipping, customs or carrier costs charged to UltimaPeak may be deducted from the refund where permitted by law.

Address Changes

Please check your delivery address carefully before placing your order.

If something is incorrect, contact us as soon as possible through our Contact page. We will do our best to help, but we cannot guarantee changes after an order has entered fulfilment or been dispatched.

Additional costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Delayed, Lost or Damaged Shipments

If your tracking has stopped updating, the parcel is marked as delivered but cannot be found, or your order arrives damaged, please contact us as soon as possible through our Contact page.

Include your order number and, for visible damage, photographs of the parcel and products.

We will work with the carrier and help find an appropriate solution. Nothing in this policy limits any mandatory consumer rights that apply to your purchase.